BASICALLY,
Thank you for shopping with Unique2U!
If you change your mind after your order has been approved AND PAID FOR, we CANNOT offer a refund.
If your product is damaged or faulty during pickup, we will offer a full refund or replacement
If we make a spelling error, we will offer a full refund or replacement
If you make a spelling error, we CANNOT offer a full refund or replacement
Need Help?
If you have any questions or need assistance, please don’t hesitate to reach out. Our team is here to help!
Contact us at marketday@unique2u.click.
Thank you for shopping with Unique2U!
We want to ensure that you have a positive shopping experience. Our refund/return policy outlines the guidelines for requesting refunds and returning items purchased through our website.
If you change your mind BEFORE we approve your order:
| BEFORE ORDER IS PROCESSED | AFTER ORDER IS PROCESSED |
| Send an email to marketday@unique2u.click to cancel your order. As your order has not yet been approved, there has been no payment. | Unfortunately, we cannot offer a full refund if you change your mind after placing an order, once it is confirmed and paid for. As each item is custom-made, we are unable to restock or resell personalised products. |
On the day of pickup, if your item is damaged or faulty, we will gladly offer a full refund or a replacement.
Please note that general wear and tear from regular use does not qualify as a fault. Refunds or replacements are only available for items that arrive with defects or damage.
Refunds for spelling errors only apply to mistakes made on our part during the manufacturing process, not errors made during the ordering process.
| WE SPELL IT WRONG | YOU SPELL IT WRONG |
| In the rare event that we misspell the text you submitted on your grain of rice, we will gladly provide a refund or redo your product. | The spelling entered on the order form will be used exactly as submitted. |